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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D B

May 21, 2025

5  out of  5
rating by D B
"Stephanie will save you a fortune !!!!"
We responded:
"Thank you, D B, for sharing your experience! I'm glad to hear that Stephanie was able to help you save significantly. Her dedication to providing excellent service is truly appreciated."
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Jason Anderson

May 19, 2025

5  out of  5
rating by Jason Anderson
"Great communication with explaining everything to ya. Always friendly and trying to save you money."
We responded:
"Thank you, Jason, for your wonderful feedback! I’m glad to know that our communication and efforts to help you save have been appreciated. It’s always a pleasure to assist you. If you have any questions or need anything else, feel free to reach out anytime!"
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Connor MacDonald

May 19, 2025

5  out of  5
rating by Connor MacDonald
"Steph Rodriguez was really helpful and walked me through everything I needed to lower my rate would definitely recommend talking to her and going to her with any questions."
We responded:
"Thank you, Connor, for sharing your experience! I’m glad to hear that our team was able to assist you in adjusting your rate and provide the support you needed. We appreciate your recommendation and are here for any questions you might have. Feel free to reach out anytime!"
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ernie helfman

May 13, 2025

5  out of  5
rating by ernie helfman
"Listen. I don’t write reviews often. The last time I wrote one, it was about a burrito that changed my life. But here I am, compelled by forces greater than myself—namely, Stephanie, State Farm agent and part-time superhero. From the moment I walked into her office, I knew I was in the presence of greatness. She greeted me like we were long-lost cousins at a family BBQ, but with less potato salad and more deductibles. Within 10 minutes, I had insurance, a new outlook on life, and somehow a stronger credit score (I’m not asking questions). Stephanie explained insurance like she was narrating a Disney movie. I was hanging on every word like it was the season finale of Game of Thrones, but with fewer dragons and more comprehensive coverage. Then—plot twist—my car got hit by a squirrel. Not a squirrel… THE squirrel. A demonic little beast with a vendetta. I called Stephanie in a panic, and she answered like she’d been waiting by the phone for this exact moment. The squirrel didn’t stand a chance. She handled everything so smoothly, I’m 90% sure she’s legally required to register as a calming presence with the FDA. Filing the claim was easier than ordering fries. And not once did she make me feel dumb for asking, “Wait, what’s liability again?” for the 14th time. In short: If you’re not insured through Stephanie, what are you even doing with your life? She’s the human equivalent of a golden retriever in a pantsuit—loyal, cheerful, and somehow always ready with the perfect answer. Stephanie, if you’re reading this: never change. But also maybe run for president."
We responded:
"Ernie, thank you for sharing such an entertaining and heartfelt review! I'm truly happy to know that Stephanie made such a positive impact on your experience. Her ability to explain insurance with clarity and handle unexpected situations is truly commendable. We're grateful to have her as part of our team. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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Drew Rogers

April 21, 2025

5  out of  5
rating by Drew Rogers
"In a world where paperwork is endless… and customer service is a myth… One woman rises above the chaos… Her name? Steph. Her mission? To save your sanity. From car insurance to life insurance— She handles it all faster than you can say “Jake from State Farm.” Cue explosions. Cue dramatic slow-mo. Cue smooth jazz. This summer… don’t settle for stress. Call Steph — because she makes insurance so easy, it’s almost suspicious. Five stars. Two thumbs up. Would get in a minor fender bender again just to talk to her. Steph at State Farm: She’s not just an agent… she’s a legend."
We responded:
"Thank you, Drew, for such a creative and entertaining review! I'm delighted to hear that Steph has made your insurance experience so seamless and enjoyable. Your words truly capture her dedication and skill. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
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Ellen Clem

November 7, 2024

5  out of  5
rating by Ellen Clem
"Very friendly and helpful with getting me a better deal on my car insurance. Thank you Tobias for all your help."
We responded:
"Thank you, Ellen! I'm glad Tobias could assist you in finding a better deal on your auto insurance. We appreciate your kind words and are always here to help with any future needs. - Donna Payne - State Farm Insurance Agent, Mount Sterling, KY"
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Michael Lowe

February 29, 2024

5  out of  5
rating by Michael Lowe
"Totally hassle free with the friendliest of service"
We responded:
"Thank you, Donna! We appreciate the kind review. We're so glad to be your good neighbor!"
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Kenny Penrod

February 14, 2022

5  out of  5
rating by Kenny Penrod
"Always ready to help. Thanks"
We responded:
"Thanks so much Kenny! We ARE!! :)"
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Quentin Gampfer

September 13, 2021

4  out of  5
rating by Quentin Gampfer
"Good service and decent insurance quotes"
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Stephen Martin

August 3, 2021

5  out of  5
rating by Stephen Martin
"Bess Fuller and Michelle are AWESOME!! Thank you so much for helping take care of everything for our move and our claim. Thank you❤❤❤"
We responded:
"Thank you Stephen! They ARE awesome!!!"
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Greg Webb

March 9, 2021

5  out of  5
rating by Greg Webb
"Amy that works there is a wonderful person my mom loves her all to pieces"
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Emily Ross

March 5, 2021

5  out of  5
rating by Emily Ross
"Bess is great! Really appreciate the customer service here."
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Bob Williams

January 1, 2021

5  out of  5
rating by Bob Williams
"Absolutely love State Farm Insurance with Donna Payne they will most definitely give you the best price of anyone else!!! Oh I'm sure you can find cheaper insurance rates out there somewhere, but will it come with the service to back it up with??? I doubt it!!! I just recently went back to state farm I left them for about four to five years and that was the worst mistake I've ever made... I had been with them since I was 16 years old!!! And I had an amazing policy!!! One that I could never get cancelled for any reason!!! I was paying less than $50.00 for liability and less than a $100 for full coverage!!! But let me be the first to tell you that the grass isn't always greener on the other side!!! I got screwed and now I have to start at the bottom!!! And work my way up to those great rates once again!!! It's a long road but it's well worth being with someone you can trust!!!"
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Susan Erskine

July 15, 2020

5  out of  5
rating by Susan Erskine
"They are nice to work with and they do everything they can to get the right policy for your family. They even answer their phone so you can get your business taken care of faster."
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Amanda Spencer

January 7, 2020

5  out of  5
rating by Amanda Spencer
"I would choose and also recommend Donna Payne @ State Farm in Mt. Sterling, KY. AGAIN!!"
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allen mullin

December 21, 2019

5  out of  5
rating by allen mullin
"Very helpful with setting up my car and renter's insurance"
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Janet Noe

December 8, 2019

5  out of  5
rating by Janet Noe
"Always professional. I've always been able to call and make any needed changes easily. When I was in an accident, they were so easy to work with. Nothing like my previous insurance."
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Crystal Hatton

September 8, 2019

4  out of  5
rating by Crystal Hatton
"Good place"
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Mike McCoy

May 24, 2019

5  out of  5
rating by Mike McCoy
"Beth does a great job"
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John Deim

January 16, 2019

5  out of  5
rating by John Deim
"Always very helpful !!!"